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Projects and servicesA quick sample ...To respect client confidentiality, some of the following project descriptions do not mention specific clients. We would be glad to provide any additional information you require, as long as it respects the intellectual property rights of our clients. Note: The inclusion of a client's name on this page does not necessarily constitute an endorsement by the client. Products names mentioned on this page are recognized and acknowledged as registered trademarks of their respective holders.
Remote Support and TrainingThe clients: Various individual computer users. Our solution: Eton Systems uses remote access software and video conferencing software to provide remote support for Windows, Mac, and iPad users. We use these technologies to support clients around the world. The COVID pandemic made this our "go-to" method for providing personal support while respecting social distancing practices.  INMM Conference papers on Knowledge Management and TrainingThe client: The Canadian Nuclear Safety Commission Our solution: Eton Systems prepared and delivered a series of papers at Institute of Nuclear Materials Management (INMM) Annual Meetings for the Canadian Safeguards Support Program of the Canadian Nuclear Safety Commission. Copies of the papers and presentations are available by following the links below.
 IAEA Symposium on International Safeguards papersThe client: The Canadian Nuclear Safety Commission The challenge: Every four years, the International Atomic Energy Agency (IAEA) hosts a Symposium on International Safeguards at its headquarters in Vienna. The Symposium brings together key stakeholders from the IAEA, Member States, nuclear industry, and members of the broader nuclear safeguards and non-proliferation community. Over the course of a week, attendees examine and discuss contemporary issues in nuclear verification. Our solution: Eton Systems prepared and delivered papers at two of the Symposia. Copies of the papers and presentations are available on the IAEA Safeguards Symposium page.  Factory floor procedure documentationThe client: A precision glass component manufacturer The challenge: Our client manufactures precision glass components using proprietary techniques that have been developed in-house. All of these techniques and processes are taught to new employees using on-the-job training. Our client is worried that if a skilled employee leaves or is ill for an extended period, both production and training will be adversely affected. Our solution: In factory floor knowledge gathering sessions, we interviewed employees, photographed various process steps, and collected as much existing documentation as we could find. We produced a series of fully-illustrated step-by-step procedure manuals. The result: Our client was so pleased with our factory floor knowledge gathering efforts, they contracted us to document their business processes in marketing and product development.  Course redevelopmentThe client: Canadian Nuclear Safety Commission (CNSC) The challenge: The CNSC had a 150-page course manual entitled An Introduction to Nuclear Theory with a companion self-paced learning multimedia presentation. Student feedback indicated that the course material was, in fact, too advanced for some. Our solution: Based on the existing manual and multimedia presentation materials, and in consultation with CNSC nuclear physicists, we rewrote the course manual for a more general audience. The result: The highly technical material is now accessible to a greater spectrum of CNSC employees.  |