An apology for vagueness
Due to the confidential nature of much our work, some of the following project descriptions do not mention specific clients. We would be glad to provide any additional information you require, as long as it respects the intellectual property rights of our clients.
Note: The inclusion of a client's name on this page does not necessarily constitute an endorsement by the client. Products names mentioned on this page are recognized and acknowledged as registered trademarks of their respective holders.
Factory floor procedure documentation
The client: A precision glass component manufacturer
The challenge: Our client manufactures precision glass components using proprietary techniques that have been developed in-house. All of these techniques and processes are taught to new employees using on-the-job training. Our client is worried that if a skilled employee leaves or is ill for an extended period, both production and training will be adversely affected.
Our solution: In factory floor knowledge gathering sessions, we interviewed employees, photographed various process steps, and collected as much existing documentation as we could find. We produced a series of fully-illustrated step-by-step procedure manuals.
The result: Our client was so pleased with our factory floor knowledge gathering efforts, they contracted us to document their business processes in marketing and product development.
The client: Canadian Nuclear Safety Commission (CNSC)
The challenge: The CNSC had a 150-page course manual entitled An Introduction to Nuclear Theory with a companion self-paced learning multimedia presentation. Student feedback indicated that the course material was, in fact, too advanced for some.
Our solution: Based on the existing manual and multimedia presentation materials, and in consultation with CNSC nuclear physicists, we rewrote the course manual for a more general audience.
The result: The highly technical material is now accessible to a greater spectrum of CNSC employees.